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Feedback Matters

Continuing down the rabbit hole of online reviews - How can everything be so fantastic

8/31/2021

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Continuing the discussion from the last episode (Feedback Matters Podcast 21-08-01), we dive into a deeper discussion about online reviews, including the positivity problem; because so many reviews skew to the positive, it's difficult to understand what's really going on with a business, product, or service.
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