If you could only ask your customers/guests 1 question, what would it be?
While we'd all love to sit down with all of our customers or guests and have a long chat about what they think of the experience we provide, it just can't happen. Because we all have so much to do and are often pulled in many directions, time is our most valuable resource. So...in order to get feedback from as many people as possible, perhaps we should limit what we ask to just one question. But what would it be? While NPS has been asking one question for a very long time, is it the right one?
Watch or listen to this episode of our podcast see how we weigh in on this.
#feedback #cx #guestexperience #customerexperience
The blog of Database Sciences and its CX platform, GuestInsight