Accurately measuring customer satisfaction is crucial to an organization's sustained success and growth.
Our extensive experience in executing customer satisfaction survey projects in a variety of industries/types (financial, health care, hospitality, and b2b) led us to develop “off-the-shelf” turnkey Web services with real-time feedback dashboards, responses pushed to managers' email inboxes and so much more. And, with a huge store of historical data to analyze, we were able to develop the Fan Value Score, a loyalty metric that has proven to be a great indicator of business health.
Today we offer the following services to help clients, in a variety of industries, monitor the pulse of customer satisfaction in real-time:
Our extensive experience in executing customer satisfaction survey projects in a variety of industries/types (financial, health care, hospitality, and b2b) led us to develop “off-the-shelf” turnkey Web services with real-time feedback dashboards, responses pushed to managers' email inboxes and so much more. And, with a huge store of historical data to analyze, we were able to develop the Fan Value Score, a loyalty metric that has proven to be a great indicator of business health.
Today we offer the following services to help clients, in a variety of industries, monitor the pulse of customer satisfaction in real-time:
serving the hospitality industry
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powerful customer satisfaction tools for small business
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